At Afro Caribbean Tingz, we aim to get your order to you as quickly as possible. Once your order has been placed and confirmed, our team begins processing it right away. Most orders are prepared and dispatched within 1–2 business days, depending on product availability and the number of orders being handled at the time.

Delivery times may vary depending on your location and the shipping option selected during checkout. Typically, customers within nearby areas can expect their orders to arrive within 3–5 business days, while deliveries to farther locations may take slightly longer. Once your order has been shipped, you will receive a confirmation message with tracking details so you can follow the progress of your package.

If you have any questions about your order or experience unexpected delays, our support team at Afro Caribbean Tingz is happy to help. We recommend checking your tracking updates first for the most accurate delivery information, and contacting us if you need further assistance.

REFUND POLICY

At Afro Caribbean Tingz Ltd, we take pride in maintaining an exceptional level of quality assurance. While we generally do not offer refunds after a purchase has been made, we do understand that there may be instances where a refund can be provided if an error occurs on our end.

If your refund request is approved, we will promptly process your refund. The refund amount will be credited back to your original payment method, such as your credit card, within a specific timeframe (typically within a month).

We believe in transparency and ensuring our customers have a satisfactory experience. Therefore, if you encounter any issues or have concerns about your order, please reach out to our dedicated customer support team, who will be happy to assist you and assess if a refund is appropriate.

Please note that this refund policy is subject to our evaluation of the circumstances and adherence to any applicable terms and conditions. We strive to address any concerns promptly and fairly to ensure your satisfaction with Afro Caribbean Tingz Ltd.

By placing an order with Afro Caribbean Tingz, you agree to purchase products in accordance with the terms and conditions outlined on our website. All products listed on the store are subject to availability, and prices are displayed in GBP (£). Once an order is placed and payment has been successfully processed, you will receive confirmation that your order has been accepted and is being prepared for dispatch.

Orders are typically processed and dispatched within up to 5 working days, although this may vary depending on demand or product availability. Shipping costs are calculated at checkout and added to your total before payment is completed. Once your order has been shipped, delivery times may vary depending on the courier and destination.

Customers are responsible for ensuring that the information provided during checkout such as delivery address and contact details is accurate. Afro Caribbean Tingz reserves the right to update prices, product availability, or policies at any time, and by continuing to use the website and place orders, customers agree to comply with the most current terms of sale.

At Afro Caribbean Tingz, we understand that sometimes plans change. If you need to cancel an order, we recommend contacting us as soon as possible after placing it. Orders can usually be cancelled if they have not yet been processed or dispatched, as once an order enters the shipping stage it may no longer be possible to stop the delivery.

If your cancellation request is approved before the order is shipped, a full refund will be issued to your original payment method. Processing times for refunds may vary depending on your bank or payment provider. We encourage customers to double-check their order details before confirming their purchase to help avoid the need for cancellations.

If an order has already been dispatched, it may no longer be eligible for cancellation and may instead fall under our return policy once the item has been received. For any cancellation requests or assistance with your order, please contact our support team and include your order number and order details so we can assist you as quickly as possible.