RETURN, REFUND, AND CANCELLATION POLICY

Hey there, thank you for choosing to shop with us at https://www.afrocaribbeantingz.co.uk! We truly appreciate your support.

At Afro Caribbean Tingz Ltd, we deliver the freshest and finest products to your doorstep. Due to the nature of our business, once a product is opened, we regret to inform you that we cannot accept returns. We prioritize safety and hygiene, so we cannot restock or resell opened items.

However, we understand that sometimes accidents happen during transit. If you receive a broken, damaged, or expired product, we've got you covered! To process your return, we kindly ask you to provide us with photographic evidence that clearly shows the issue with the product. Once we verify the validity of your claim, we will be more than happy to refund you the full price of the product.

We need to make sure that you have the fine viable revel in with Afro Caribbean Tingz Ltd, and your delight is our pinnacle priority. We respect your know-how concerning our return policy because it helps us maintain the best standards of first-class and freshness.

If you have any questions or concerns about our go-back, refund, or cancellation policy, please do not hesitate to reach out to our pleasant customer support team. We are here to help you each step of the way!

Once more, thanks for selecting Afro Caribbean Tingz Ltd. We can't wait to serve you our top-notch range of products that remember the colorful flavors of Afro-Caribbean products and delicacies!

RETURNS MUST SATISFY THE FOLLOWING REQUIREMENTS:

All products must be in a complete, undamaged, and sellable condition.
New items should remain in their original factory-sealed and unopened packaging.
If the delivered item is defective, incorrect, or faulty, it qualifies for a return.
Ensure that all items are securely packed in their original packaging for shipping.
Include a printed copy of the invoice with the returned items.
Refunds or exchanges will not be provided for items that fail to meet the above conditions.
The customer bears the responsibility of ensuring the safe and undamaged delivery of the returned item(s). Refunds will be issued once the returned item(s) have been received.

Please refrain from returning your purchase unless we have authorized you to do so.

REFUND POLICY

At Afro Caribbean Tingz Ltd, we take pride in maintaining an exceptional level of quality assurance. While we generally do not offer refunds after a purchase has been made, we do understand that there may be instances where a refund can be provided if an error occurs on our end.

If your refund request is approved, we will promptly process your refund. The refund amount will be credited back to your original payment method, such as your credit card, within a specific timeframe (typically within a month).

We believe in transparency and ensuring our customers have a satisfactory experience. Therefore, if you encounter any issues or have concerns about your order, please reach out to our dedicated customer support team, who will be happy to assist you and assess if a refund is appropriate.

Please note that this refund policy is subject to our evaluation of the circumstances and adherence to any applicable terms and conditions. We strive to address any concerns promptly and fairly to ensure your satisfaction with Afro Caribbean Tingz Ltd.

ORDER CANCELLATION

If you decide to cancel your order BEFORE it has been shipped, you have the option to make changes or cancel the order. It is important to reach out to us within 12 hours to request the cancellation or changes.

However, if the goods have already been dispatched or delivered, and you simply changed your mind, please send us a written notice via email within 14 days of receiving the items, expressing your desire to return them to Afro Caribbean Tingz Ltd.

Please note that the cancellation period does not apply to perishable food and drink items. Additionally, for hygiene and safety reasons, certain items like hair accessories, jewelry, and styling products are considered used once unwrapped. Therefore, they cannot be returned unless they are in their original unused condition.

To proceed with the cancellation, we require your written consent. We kindly ask you to send the products back to us promptly after the cancellation. During the cancellation period, you are responsible for taking care of the products. You will need to bear the cost of returning the goods to the address provided, unless we mistakenly delivered the wrong item to you, or the item arrived damaged or defective. In such cases, we will cover the return cost.

Please be aware that shipping charges are non-refundable. When an order is canceled, only the full item price listed on the invoice will be refunded. Any service charges or shipping charges applied will not be refunded or canceled.

We hope this information clarifies our order cancellation policy. If you have any further questions or concerns, please don't hesitate to contact us.

CANCELLATION GUIDELINES FOR CUSTOMERS

At Afro Caribbean Tingz Ltd, we want to ensure that our customers have a hassle-free shopping experience. Therefore, we have established guidelines for canceling orders. Here's what you need to know:

Cancellation Period:

You have a generous 14-day period to cancel your order for all items sold at Afro Caribbean Tingz Ltd, excluding perishable or personal hygiene products.
This 14-day period starts from the day you receive your parcel. Please note that weekends (Saturday, Sunday) and bank holidays are not considered working days.

Canceling an Order:

There is no charge for canceling your order. However, you are responsible for the return shipping costs.
To initiate the cancellation process, please notify us in writing by sending an email to act1customerservice@gmail.com

Returning the Goods:

You must return the goods to our designated contact address in their original condition.
The cost of returning the items is your responsibility unless we delivered the wrong item, or the item arrived damaged or defective.
It is essential to send back the goods as soon as possible once you have canceled the contract.

Charges for Non-Returned Goods:

If you fail to return the goods or return them at our expense, we reserve the right to charge you for the direct costs associated with recovering the goods. However, this charge will be at most our actual costs.

Informing Us about Cancellation:

Once you have canceled your order or returned the product to our warehouse, kindly inform us using the contact details mentioned above.
This will allow us to efficiently process the refund to your account.
Refunds will be issued within 3-5 working days after we receive the returned product at our warehouse.

Non-Refundable Shipping Charges:

Please note that shipping charges are non-refundable.
In the case of canceled orders, only the full item price mentioned on the invoice will be refunded. Service charges applied are not eligible for refunds or cancellations.

We hope these guidelines provide clarity on our cancellation process. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you.

CANCELLATION POLICY

To cancel an order, customers are required to follow the terms and conditions outlined below:

Delivery Fee Responsibility:

If a customer wishes to cancel an order, they are responsible for bearing the delivery fee to send the products back to our warehouse.

Return Shipping Responsibility:

It is the customer's responsibility to send the products back to our warehouse for the cancellation process.

Proper Packaging for Return Shipment:

Customers are responsible for ensuring that the goods are adequately packed for the return shipment to reach our warehouse in good condition.

Customer's Liability for Return Shipment:

Until the goods are received in our warehouse, customers hold sole responsibility for the products. If any damage occurs during the return, charges will be deducted from the refund amount accordingly.

Cancellation Deadline:

Customers must request a cancellation before the order is marked as "Completed." The "Completed" status indicates that the order has been packed and shipped to the customer.

Please keep in mind that these terms and conditions have been established to ensure a smooth cancellation process. It is advisable to review them thoroughly before initiating a cancellation.

ACCOUNT CANCELLATION

We believe in providing our customers with complete freedom and flexibility. If you ever wish to cancel your account, you can do so at any time without any prior indication required. We value your choice and understand that circumstances may change. Therefore, you have the freedom to cancel your account whenever it suits you best. We want to make sure that your experience with us is hassle-free and that you have the utmost control over your account. So, feel free to cancel anytime, and we'll be here to assist you if you ever decide to return.

EXCHANGES (If Applicable)

At our store, we understand that sometimes mistakes happen or products may arrive defective or damaged. In such cases, we are more than happy to assist you with an exchange. If you believe that a product you received is defective, please reach out to us promptly at act1customerservice@gmail.com. Provide us with the necessary details about the product and the specific defect, and we'll guide you through the exchange process.

We're committed to ensuring your satisfaction, and we want to make sure you receive the correct, high-quality products you ordered. So, if there's an issue with your item, don't hesitate to contact us. We'll do our best to address the situation promptly and provide you with a suitable solution.

CUSTOMER RESPONSIBILITIES

At Afro Caribbean Tingz Ltd, we highly recommend that customers promptly open their parcels upon receipt. Your satisfaction is important to us, so if you have any concerns or are not completely satisfied with an item, please reach out to our dedicated customer service team within 24 hours of receiving the parcel. You can contact us by sending an email to act1customerservice@gmail.com

To efficiently address any quality complaints, we kindly request that customers provide photo proof of the issue they are experiencing. This will assist us in resolving the matter quickly and to your satisfaction.

For deliveries totaling £30 or more, we kindly request that customers sign to acknowledge receipt. This helps ensure the security and accountability of your valuable order.

We are here to provide exceptional service and address any questions or concerns you may have. Don't hesitate to contact us if you need assistance. We appreciate your support and look forward to serving you!

GIFTS

If you indicated that the items were purchased as a gift and they were shipped directly to you, we've got a special treat for you! When you return the gifted goods, you'll receive a gift credit equal to their value. Once we receive the returned product, we'll promptly send you a shiny gift certificate in the mail.

Note: We love surprises too, but please make sure to reach out to us directly if you need assistance with returning a gift item.

SHIPPING

If the product is determined to be in good condition and not damaged, expired, or broken, you will be responsible for covering the shipping costs for returning the item. Please note that shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from your refund amount.

The time it takes for your exchanged product to reach you may vary depending on your location. We strive to ensure prompt delivery, but please consider potential delays based on your shipping address. We will provide you with an estimated delivery timeframe when processing your exchange.

We aim to make the return and exchange process as smooth as possible for our customers. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team.